Customer Survey

We welcome your feedback on your shopping experience and your history as a customer with RailRiders as it helps us become a better company.

Please note: when filling out this survey, there are some questions that may require you to mark more than one box if necessary.

1. I own the following RailRiders products.
   Weatherpants
   Four-ply (winter) weatherpants
   X-treme adventure pants
   Eco-mesh pants
   Eco-mesh shirt
   Eco-zip shirt
   AdventureTop
   Adventure Khakis
   Hydro-T
   Expedition shirts
   Explorer shirts
   Rampage shorts
   Approach shorts
   Fleece tights or tops
   Capri pants
   Skorts



2. What I like about RailRiders products:
   lightweight fabric
   ventilation features
   abrasion/durability factors
   packability
   quick-drying features
   sun-protection features
   fit
   other



3. What I don't like about RailRiders products:
   fit
   price
   style
   fabric
   other



4. My primary activities when wearing RailRiders are:
   backpacking
   hiking
   paddling
   camping
   adventure travel
   adventure racing
   running
   cycling
   backyard chores
   sailing
   work
   casual, home or around-town
   other



5. New and additional apparel products and categories that I would like to see RailRiders carry:
   lightweight weathertop shells
   waterproof breathable products
   insulating products (underwear, long underwear)
   technical fleece jackets and pants
   mountaineer jackets and pants
   more ventilated products
   more shorts styles
   more cold weather tops and bottoms
   casual clothing (cotton pants/shirts)
   sun hats with ventilation
   accessories (socks, gloves)
   other



6. Other outdoor apparel companies that I buy from:
   Columbia
   Patagonia
   North Face
   Ex-Officio
   Sportif
   Pearl Izumi
   Hind
   Performance
   LL Bean
   Territory Ahead
   Orbis
   Athleta
   Other



7. When I receive the RailRiders Catalog the first thing I do is:
   read it cover to cover
   set it aside for bedtime or coffee table reading
   bury it in a stack with other catalogs
   throw it out
   share it with friends or family
   check to see what new products are available
   make a note of what products to purchase
   go online to order



8. What I like about RailRiders catalog
   covers
   adventurer profiles/photos
   product descriptions
   product photos
   testimonials
   too few products
   too many products



9. What I don't like about RailRiders catalog
   covers
   adventurer profiles/photos
   product descriptions
   product photos
   testimonials
   too few products
   too many products



10. Website--My frequency of visiting www.railriders.com is
    seldom
    never
    once a week
    once a month
    every few months
    whenever I get an email from RailRiders



11. I enjoy receiving email sales promotions from RailRiders.
    Yes
    No
    



12. Please rate customer service from RailRiders on a scale of 1-5, with 1 being poor and 5 being great.

    1	2	3	4	5
    					Knowledgeable and pleasant staff
    					Delivery time
    					Backordered items
    					Follow-up service
    					Availability of products
    					Went out of the way to help
    					Problem Solving
    					Shipping issues




13. I first encountered RailRiders through
    catalog
    Internet search (i.e. Google)
    email
    web banner ad or writeup on another site
    friend
    family member
    store
    seeing someone wearing it on the trails
    RailRiders Television
    an event (i.e. adventure race or boat show)
    magazine ad
    don't recall
    



14. What I like most about www.railriders.com:
    ease of navigation
    shopping experience
    adventure seekers section
    



15. My favorite section of Adventure Seekers:
    interviews and profiles
    love letters
    photo galleries
    RailRiders Television (RTV)



16. Number of videos I have watched on RTV:
    0
    1-3
    4-6
    6+
    



17. After watching a video on RTV, I sometimes send a link of the video to a friend:
    yes
    no



18. If you have any additional comments, please use the following space.



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    Enter the numbers you see in the box above-right.
    
    
20. This is optional:
    Name:
    Address:
    City/State:
    Phone:
    E-mail:
    (Note: E-mail will only be used to reply to your comments)

Thank you.