Customer Service



Exchanges & Returns

Use the form below to enter your Invoice # and submit for a return or exchange. Your Invoice Number can be found on your packing slip in the upper right corner, INV# . If your Invoice cannot be found, please Contact Us to submit your return or exchange.

Returns and Exchanges Terms: Customers have 60 days to return a regular priced item and 30 days to return a sale item. Items in the outlet store are final sale and can't be returned or exchanged. The customer pays to send back the returned item/s using whatever carrier he/she prefers. If the customer would like an exchange then RailRiders pays shipping back on the new item.

NOTE: Enter your Invoice # and click the to look up your order.


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Give 10%, Get 10%

Refer a friend to RailRiders, and they'll receive a 10% coupon for their first order of $75 or more. When they purchase, you'll receive 10% off your next order, too!*

* Referrers can qualify for a new referral coupon once a month. Coupons expire thirty (30) days after they are issued. Cannot be combined with other offers.