Customer Service



Exchanges & Returns

Use the form below to search for your order and submit a return or exchange. Your Invoice Number can be found on your packing slip. If your Invoice cannot be found, please Contact Us to submit your return or exchange.

Returns and Exchanges Terms: Customers have 60 days to return a regular priced item and 30 days to return a sale item. Items in the outlet store are final sale and can't be returned or exchanged. The customer pays to send back the returned item/s using whatever carrier he/she prefers. If the customer would like an exchange then RailRiders pays shipping back on the new item.

NOTE: Enter your Invoice # and click the to look up your order.


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Give 10%, Get 10%

Refer a friend to RailRiders, and they'll receive a 10% coupon for their first order of $75 or more. When they purchase, you'll receive 10% off your next order, too!*

* Referrers can qualify for a new referral coupon once a month. Coupons expire thirty (30) days after they are issued. Cannot be combined with other offers.