Customer Survey

We welcome your feedback on your shopping experience and your history as a customer with RailRiders as it helps us become a better company.

Please note: when filling out this survey, there are some questions that may require you to mark more than one box if necessary.

  1. I own the following RailRiders products.
      Weatherpants
      Four-ply (winter) weatherpants
      X-treme adventure pants
      Eco-mesh pants
      Eco-mesh shirt
      Eco-zip shirt
      AdventureTop
      Adventure Khakis
      Hydro-T
      Expedition shirts
      Explorer shirts
      Rampage shorts
      Approach shorts
      Fleece tights or tops
      Capri pants
      Skorts


  2. What I like about RailRiders products:
      lightweight fabric
      ventilation features
      abrasion/durability factors
      packability
      quick-drying features
      sun-protection features
      fit
      other


  3. What I don't like about RailRiders products:
      fit
      price
      style
      fabric
      other


  4. My primary activities when wearing RailRiders are:
      backpacking
      hiking
      paddling
      camping
      adventure travel
      adventure racing
      running
      cycling
      backyard chores
      sailing
      work
      casual, home or around-town
      other


  5. New and additional apparel products and categories that I would like to see RailRiders carry:
      lightweight weathertop shells
      waterproof breathable products
      insulating products (underwear, long underwear)
      technical fleece jackets and pants
      mountaineer jackets and pants
      more ventilated products
      more shorts styles
      more cold weather tops and bottoms
      casual clothing (cotton pants/shirts)
      sun hats with ventilation
      accessories (socks, gloves)
      other


  6. Other outdoor apparel companies that I buy from:
      Columbia
      Patagonia
      North Face
      Ex-Officio
      Sportif
      Pearl Izumi
      Hind
      Performance
      LL Bean
      Territory Ahead
      Orbis
      Athleta
      Other


  7. When I receive the RailRiders Catalog the first thing I do is:
      read it cover to cover
      set it aside for bedtime or coffee table reading
      bury it in a stack with other catalogs
      throw it out
      share it with friends or family
      check to see what new products are available
      make a note of what products to purchase
      go online to order


  8. What I like about RailRiders catalog
      covers
      adventurer profiles/photos
      product descriptions
      product photos
      testimonials
      too few products
      too many products


  9. What I don't like about RailRiders catalog
      covers
      adventurer profiles/photos
      product descriptions
      product photos
      testimonials
      too few products
      too many products


  10. Website--My frequency of visiting www.railriders.com is
      seldom
      never
      once a week
      once a month
      every few months
      whenever I get an email from RailRiders


  11. I enjoy receiving email sales promotions from RailRiders.
      Yes
      No


  12. Please rate customer service from RailRiders on a scale of 1-5, with 1 being poor and 5 being great.
      1 2 3 4 5  
      Knowledgeable and pleasant staff
      Delivery time
      Backordered items
      Follow-up service
      Availability of products
      Went out of the way to help
      Problem Solving
      Shipping issues


  13. I first encountered RailRiders through
      catalog
      Internet search (i.e. Google)
      email
      web banner ad or writeup on another site
      friend
      family member
      store
      seeing someone wearing it on the trails
      RailRiders Television
      an event (i.e. adventure race or boat show)
      magazine ad
      don't recall


  14. What I like most about www.railriders.com:
      ease of navigation
      shopping experience
      adventure seekers section


  15. My favorite section of Adventure Seekers:
      interviews and profiles
      love letters
      photo galleries
      RailRiders Television (RTV)


  16. Number of videos I have watched on RTV:
      0
      1-3
      4-6
      6+


  17. After watching a video on RTV, I sometimes send a link of the video to a friend:
      yes
      no


  18. If you have any additional comments, please use the following space.


  19. Verify Code: *
    Enter the numbers you see in the box above-right.

  20. This is optional:
      Name:
      Address:
      City/State:
      Phone:
      E-mail:
      (Note: E-mail will only be used to reply to your comments)


Thank you.

Refer a friend to RailRiders, and they'll receive a 10% coupon for their first order of $75 or more. When they purchase, you'll receive 10% off your next order, too!*